User Data Deletion Requests (WhatsApp Business API)
We are committed to protecting your privacy and providing you with control over your personal data. In accordance with data protection regulations, you have the right to request the deletion of your personal data collected through our WhatsApp Business API interactions.
1. What Data Can Be Deleted?
You can request the deletion of the following personal data related to your WhatsApp Business API interactions with us:
Phone Number: The phone number you used to communicate with us via WhatsApp.
Message Content: The content of your message history, including text, images, audio, video, and other files shared within the WhatsApp conversation.
Interaction Data: Data related to your interactions, such as timestamps, delivery status, and read receipts.
2. How to Request Data Deletion:
To request the deletion of your personal data, please follow these steps:
Send an Email: Send an email to our Data Privacy Officer at sibell@sibell.io.
Subject Line: Use the subject line: "WhatsApp Data Deletion Request"
Include the following Information in your Email:
Your Full Name:
Your WhatsApp Phone Number (including country code):
A brief description of your request (e.g., "I want to delete my WhatsApp message history and phone number").
3. Verification Process:
To protect your privacy and ensure the security of your data, we may need to verify your identity before processing your deletion request. We may ask you to provide additional information to confirm that you are the owner of the WhatsApp account associated with the data you are requesting to be deleted. This may involve verifying information you have previously provided or confirming details about your recent interactions with us on WhatsApp.
4. Deletion Process and Timeline:
Upon receiving a verified deletion request, we will take the following steps:
Acknowledge Receipt: We will send you an email to acknowledge receipt of your request within "7 business days".
Data Deletion: We will initiate the process of deleting your personal data from our systems. This process may take up to "30 days" to complete, depending on the complexity of the request and the location of the data.
Confirmation of Deletion: Once the deletion process is complete, we will send you a confirmation email to notify you that your data has been deleted.
5. Important Considerations:
WhatsApp's Data Retention Policies: Please note that deleting your data from our systems does not guarantee that the data is also deleted from WhatsApp's servers. WhatsApp has its own data retention policies, which you can review in their Privacy Policy.
Irreversible Process: Data deletion is a permanent and irreversible process. Once your data is deleted, it cannot be recovered.
Impact on Services: Deleting your data may impact our ability to provide you with certain services or support through WhatsApp.
6. Contact Information:
If you have any questions or concerns about our data deletion process, please contact our Data Privacy Officer at sibell@sibell.io.
This section provides a clear and transparent process for users to request deletion of their WhatsApp Business API-related data.