Privacy Policy
Sibell website is owned by Sibell SAS, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Sibell, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Sibell website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
This section supplements our general Privacy Policy and explains how we collect, use, and share your information when you interact with us through the WhatsApp Business API.
1. Information We Collect Through WhatsApp:
Phone Number: We collect your phone number when you initiate a conversation with us via WhatsApp.
Message Content: We collect the content of your messages, including text, images, audio, video, and other files you share with us.
Interaction Data: We collect data about your interactions with us, such as the time and date of messages, delivery status, and read receipts.
2. How We Use Your Information:
We use the information collected through WhatsApp for the following purposes:
To communicate with you: We use your phone number and message content to respond to your inquiries, provide customer support, and fulfill your requests.
To send transactional messages: We may send you transactional messages, such as order confirmations, shipping updates, and payment notifications.
To send promotional messages (if you have opted in): With your consent, we may send you promotional messages about our products, services, and special offers. You can opt out of receiving promotional messages at any time by replying "STOP" to any promotional message.
To improve our services: We may use anonymized and aggregated data to analyze trends, improve our services, and personalize your experience.
3. Data Sharing:
WhatsApp: Your messages and information are transmitted through WhatsApp, and are subject to WhatsApp's own privacy policy. We encourage you to review WhatsApp's privacy policy for more information about their data practices.
Third-party service providers: We may share your information with third-party service providers who assist us with providing the WhatsApp Business API service, such as customer support platforms or marketing automation tools. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal compliance: We may disclose your information if required by law or legal process.
4. Data Retention: We retain your WhatsApp message history for customer service and record-keeping purposes. This data is kept for a maximum of 360 days. You may request deletion of your message history at any time. After 360 days, or upon your request, your message history will be anonymized or deleted.
5. Your Rights:
You have the following rights regarding your information collected through WhatsApp:
Access: You have the right to access the personal information we hold about you.
Correction: You have the right to correct any inaccurate or incomplete information.
Deletion: You have the right to request deletion of your personal information.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing. To exercise these rights, please contact us at sibell@sibell.io.