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Data Deletion

Your right to be forgotten

Your Right to Data Deletion

At Sibell, we respect your privacy and your right to control your personal information. You have the right to request the deletion of your personal data from our systems at any time.

What Data We May Delete

Upon your request, we can delete the following types of personal information:

  • Contact information (name, email, phone number)
  • Company information
  • Project requirements and preferences
  • Communication history
  • Account information
  • Marketing preferences

Data We Cannot Delete

Some information may be retained for legal or business purposes, including:

  • Information required for legal compliance
  • Data necessary for ongoing service provision
  • Information needed for fraud prevention
  • Records required for tax or accounting purposes

How to Request Data Deletion

You can request the deletion of your personal data through the following methods:

1. Online Form

Complete our data deletion request form below with the required information.

2. Email Request

Send an email to privacy@sibell.io with the subject line "Data Deletion Request" and include:

  • Your full name
  • Email address associated with your account
  • Reason for deletion (optional)
  • Confirmation that you understand the consequences

3. Phone Request

Call us at +57 300 123 4567 and ask to speak with our privacy team.

Verification Process

To protect your privacy and ensure the security of your data, we will verify your identity before processing your deletion request. This may include:

  • Email verification
  • Phone verification
  • Additional identity documents (if required)

Processing Timeline

We will process your data deletion request within 30 days of receiving a verified request. In some cases, the process may take up to 90 days for complex requests or large amounts of data.

Confirmation of Deletion

Once your data has been deleted, we will send you a confirmation email detailing what information was removed and what information (if any) was retained and why.

Impact of Data Deletion

Please be aware that deleting your personal data may:

  • Terminate your access to our services
  • Remove your account and associated data
  • Cancel any ongoing projects or subscriptions
  • Affect our ability to provide customer support

Data Deletion Request Form

Contact Information

If you have any questions about data deletion or need assistance with your request, please contact us:

  • Email: privacy@sibell.io
  • Phone: +57 300 123 4567
  • Address: Bogotá, Colombia

Last Updated: January 15, 2025

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